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When will my items arrive?

We cannot guarantee items will arrive by a certain date, but our best estimate is:

  • Articles: 24-48 hours
  • Book Chapters: 24-48 hours
  • Books: 7 or more days (please allow time for shipping)
  • Some titles may take longer

Please contact us directly if material is needed in cases of Urgent Patient Care. 215-503-2831 or

Will you email them to me?

Articles & Book Chapters are delivered electronically. You will be notified via email when a PDF can be downloaded from ILLiad.

Books are checked out at the Service Desk (Library, 2nd floor). You will be notified via email when the book has arrived.

What can I order?

Availability of specific titles will vary, but we can usually find:

  • Journal articles
  • Books
  • Book chapters

This service is designed to support the academic and clinical needs of students, faculty, staff, researchers, and clinicians of Thomas Jefferson University and Thomas Jefferson University Hospitals. Requests should be directly related to Jefferson coursework, research, or clinical need. Occasionally, library staff may seek clarification of requests. Library staff reserve the right to cancel any request for any reason.

Who may use this service?

  • Students
  • Faculty*
  • Staff*
  • Residents*
  • Fellows*
  • Postdocs*

*Fees may apply. Separate scanning services are available for Organizational Members and Alumni.

How much does it cost?

While Scott Memorial Library subsidizes the majority of the cost, a small fee may be required. A fee is only charged if we must get the item from another library. There is no charge to have items scanned from the Scott Library's print collection.

  • Students: 20 free requests per academic year

  • Faculty, Staff, Residents, Fellows, & Postdocs: $5.00 per request. We accept cash, check, or interdepartmental charge (IDC) as payment.

Can distance students order items?

Yes. We will deliver items electronically whenever possible. You will be notified when the PDF can be downloaded from ILLiad. If you need an entire print book, we may be able to FedEx it to your address. To return it, simply ship it back before the due date using the same box it arrived in. A pre-paid return shipping label will be included with the book.

Please note: We can only ship items within the continential United States. Some items are restricted and cannot be shipped.

Contact Us

More questions? Contact us Monday-Friday, 9am-5pm:

Interlibrary Loan & Document Delivery Services
Scott Memorial Library

Laura McNamara
Electronic Resources Librarian